Privacy Policy

1. Introduction

KSRB LTD ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and process your personal data. This Privacy Policy explains our data protection practices in accordance with the UK Data Protection Act 2018, the UK GDPR, and other applicable privacy laws.

This policy applies to all personal data we collect through our website (www.ksrbltd.co.uk), communications, and business operations.

2. Information We Collect

We collect personal data in the following ways:

2.1 Information You Provide Directly

• Contact Form Data: When you submit our contact form, we collect your name, email address, phone number, subject, and message
• Email Communications: When you email us directly, we collect your email address and message content
• Phone Communications: When you call us, we may record call details for business purposes
• Business Inquiries: Information provided when making business proposals or service inquiries

2.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device type, pages visited, and time spent
• Cookies: Information stored through cookies to enhance your experience (see Cookie Policy section)
• Log Data: Server logs including access times, referral sources, and technical performance data

2.3 Third-Party Information

We may receive information about you from third parties such as business partners, when you are referred to us, or from publicly available sources in connection with business opportunities.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Where necessary to provide services or fulfill business agreements with you
• Legal Obligation: To comply with UK laws, tax requirements, and regulatory obligations
• Legitimate Interests: To operate our business, respond to inquiries, improve services, and prevent fraud
• Consent: Where you have explicitly consented to specific processing activities
• Vital Interests: To protect health, safety, or wellbeing of individuals

4. How We Use Your Information

We use personal data for the following purposes:

• Responding to inquiries and providing customer support
• Managing service delivery and business relationships
• Processing transactions and payments
• Sending business communications and updates (with consent)
• Website analytics and improvement
• Compliance with legal obligations
• Fraud prevention and security
• Marketing and business development (limited to legitimate interests)
• Maintaining accurate business records

5. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (hosting providers, email services, payment processors)
• Legal Requirements: When required by law, regulatory authorities, or court orders
• Business Transfers: In connection with sale, merger, or acquisition of our company
• Consent: When you have explicitly authorised sharing with specific parties
• Protection of Rights: To protect our legal rights, privacy, safety, or property

All third parties who process personal data on our behalf are contractually bound to maintain confidentiality and use data only for specified purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Contact Inquiries: Retained for 2 years unless you request deletion
• Business Records: Retained according to UK tax and company law requirements (typically 6 years)
• Website Analytics: Aggregated and anonymized after 12 months
• Email Communications: Retained for dispute resolution and compliance (up to 6 years)

After retention periods expire, we securely delete or anonymize your data unless a legal obligation requires longer retention.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small files stored on your device to enhance your browsing experience. We use cookies for functionality, analytics, and where necessary, with your consent.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (navigation, security)
• Analytics Cookies: Help us understand how you use our website to improve services
• Marketing Cookies: Used to track website advertising effectiveness (with consent)

7.3 Your Cookie Choices

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure password requirements and authentication
• Regular security assessments and updates
• Limited access to personal data by authorised personnel only
• Secure data storage with access controls
• Regular backup and disaster recovery procedures

While we employ robust security measures, no system is completely secure. We cannot guarantee absolute security but remain committed to protecting your data.

9. International Data Transfers

KSRB LTD is based in the United Kingdom. Personal data collected within the UK is processed and stored within the UK unless otherwise stated. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by UK authorities.

10. Your Privacy Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data under certain circumstances ("Right to be Forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing or legitimate interests
• Rights Related to Automated Decision Making: Request human review of automated decisions affecting you
• Right to Withdraw Consent: Withdraw previously given consent at any time

11. Exercising Your Rights

To exercise any of your privacy rights, please contact us at:

We will respond to your request within 30 days. If your request is complex, we may extend this period by up to 60 days, which we will communicate to you.

12. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete such data promptly and take steps to prevent further collection.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information to external websites or services.

14. Complaints and Supervision

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the supervisory authority:

15. Privacy Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, by email or prominent website notice.

Your continued use of our website and services following notification of changes constitutes acceptance of the updated Privacy Policy.

16. Contact Information

For questions or concerns about this Privacy Policy or our privacy practices, please contact us: